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Customer Success Engineer

Aiva, the Amazon- and Google-funded leader in voice-powered healthcare, is looking for a Customer Success Engineer with an interest in learning new and exciting frameworks to help us continue our rapid growth.

Job Description

We're looking for a teammate who has equal passion for helping customers to reach their goals, and developing the necessary technical solutions on our platform for those goals to be reached. As a Customer Success Engineer, you will be mastering the art of building compelling and useful Voice Apps using the Aiva platform, and applying that expertise in order to benefit our customers as effectively as possible. You will ensure that the Voice Apps you build and maintain are easy to use, easy to understand, and composed of correct American English, coordinating with the rest of the team for feedback. Therefore, we expect a commitment to collaborative problem solving, sophisticated design, and product quality. We're open to working on a either a contract or full-time basis and either remote or in-person. Pay rate will be based on experience.

Responsibilities

  • Engaging closely with customers to determine their needs
  • Mastering the Aiva platform
  • Building tailored solutions for customers in the form of Voice Apps on the Aiva platform
  • Coordinating with other teams within Aiva in order to create end-to-end Voice App solutions
  • Staying up-to-date on the latest innovations within the voice assistant ecosystem, and sharing that knowledge with the team
  • Evaluating new tech, and determining whether it might benefit our end-user experiences and development efficiency

Core Skills & Experience

  • Extremely strong communication skills (American English)
  • Familiarity with data encoding languages such as JSON
  • Strong capability to learn and use 3rd party systems and UIs
  • Experience with code versioning tools and platforms (git, GitHub, etc)
  • Ability to understand business requirements and turn them into working technical solutions
  • Ability to collaborate with other software engineering teams at Aiva


About Us

Aiva is the voice operating system for better care.  We use Amazon Alexa, Google Assistant and other voice assistants to empower patients and seniors throughout their care journey.  They enjoy more entertainment options, better control of their environment and closer communication with their care team.  For example, when you tell Aiva what you want, she understands and routes your request to the most appropriate caregiver, who uses our proprietary mobile app to triage and respond to requests in their own voice.  

Aiva is based in Los Angeles.  Hospital clients include Cedars-Sinai Medical Center, and post-acute clients include Amica Senior Lifestyles.  Aiva investors include the Google Assistant Investments Program, the Alexa Fund, Act One Ventures, Mucker Capital and the Cedars-Sinai Accelerator.  We are growing quickly and looking to expand our team. 

If this sounds like you, please send your resume or LinkedIn profile to careers (at) aivahealth.com.




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