Aiva enables hands-free calling between Alexa and Webex.

Aiva Health and Webex have partnered to bring the power of hands-free voice to your hospital by enabling Alexa-triggered calling to and from a Webex client.  This enables patients and clinicians to stay in close communication more easily.

Clinician-to-patient

Webex client users can call the Alexa device in a patient room.  Patients can answer just using their voice.

Clinician-to-clinician

Clinicians in a patient room can place a hands-free call to a colleague’s Webex client.

Aiva-Webex Setup

Clinician to Patient (Calling from Webex to Aiva)

1. Create a Contacts book entry in Webex to call a pre-assigned 10-digit number with extension and an optional pin, assigned to the Aiva managed Alexa device in a particular location (example Room 105)

2. Place a call from Webex client by clicking on the call button in the Contact entry and the Webex PSTN call will then be routed to the Aiva managed Alexa device assigned to that extension in the Aiva configuration console.

Clinical to Clinician (Calling from Aiva to Webex)

1. Configure an outbound Address book contact in the Aiva configuration console for a Webex user with their SIP address (example: Registered Nurse)

2. Placing a call from Aiva-managed Alexa with that name will route the call to the Webex user on that SIP address.

Learn more today

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